Reshaping the Customer Experience with AI in Mobile Banking
Artificial Intelligence (AI) in banking is not a new concept for today. The ability of machines to learn and accomplish tasks previously done by humans goes back decades. Availability of data, open-source software, cloud computing, faster processing speeds, and adoption of AI are contributing to the massive disruption of such an industry. One that affects almost every consumer and business alike is mobile banking. This has important implications for financial institutions as new technological capabilities and relevant mobile services can help them stay relevant in the market. Now every week there seems to be a technological breakthrough where a new task is accomplished using AI. From Siri to Amazon's Alexa, the idea of having a personal assistant to help you tackle everyday tasks is becoming more welcomed by users everywhere as consumer expectations for personalization are always at a high level. It is very easy to use AI in different ways in different industries. From less robu...