Aligning IT with Business Goals: A Guide to ServiceNow ITBM
In today's fast-paced digital landscape, the success of any organization hinges on the symbiotic relationship between its Information Technology (IT) department and its overarching business goals. For too long, IT was often seen as a cost center, a necessary evil, rather than a strategic partner. However, in an era where technology drives innovation, customer experience, and competitive advantage, this perception must change. The key to unlocking IT's full potential lies in its ability to directly contribute to and enable business objectives. This is where IT Business Management (or ITBM) comes into play, and for many organizations, ServiceNow ITBM offers a powerful suite of capabilities to bridge this critical gap. Why is Aligning IT with Business Goals So Crucial? Without proper alignment, IT can become a siloed entity, working on projects that may not directly support the company's strategic priorities. This can lead to: Wasted Resources: Investing in technology or pro...